Business Heartbreak

Not too long ago I had several business courtships that went sour.

I had four different prospects who were attracted to me, pursued me, “dated” me a few times and then dumped me. One prospect led me on and strung me along for weeks. I thought she was sincere when she contacted me to discuss social media marketing and website optimization. She said she wanted me and asked me to prove myself again and again. I gave more and more, thinking she would stay and meet my needs. But after I gave her so much…she left me.

I felt used. She learned what she needed to learn and moved on. I wanted her to commit…but she didn’t. She was a lone cowgirl who decided to ride the marketing range without me. She said the equivalent of “I’ll call you when I need you,” but you won’t find me waiting by the phone.

I tried to pretend I didn’t care. I knew there were other fish in the sea. I spent a few weeks avoiding networking situations and focused on solitary business building tasks and other clients. I wasn’t sure what was going on. I was in denial about the impact of losing that potential project. I felt vulnerable and distracted and not quite myself. I thought I was fearful about other business aspects…but I finally had an epiphany and realized I was suffering from a business “broken heart.”

Am I just an emotional business woman who can’t stay detached? Someone who needs stronger consulting boundaries? Who gives too much away? And who takes these disappointments way too personally? Maybe…

But never again. No more Ms. Nice Guy! The sales process still bewilders me a bit, particularly in this age of Inbound Marketing where it’s expected that you “give away” advice and products of value as part of your engagement with prospects.

I am being a bit facetious and belaboring this metaphor, but the truth is that I was behaving like a scorned lover who had decided to give up on love and dating. I was hurt and grieving. But more than that I was angry, and didn’t even want to think about a potential client much less to start dating (business networking) again!

After some reflection, I had a profound “aha” moment and had to admit to myself what was going on.

Once I was willing to fess up, I immediately shifted out of my indecisiveness and wheel-spinning distractions, and got back down to business. I instantly knew that I needed to revise my sales process to better protect myself and require more of interested prospects. I was doing all the work in the relationship. I’m a romantic, so I saw what I wanted to see and believed what I wanted to believe. But I’m not so “easy” anymore. I now require my prospects to state their intentions and prove that they are serious (by completing a simple questionnaire before the Free Consultation and another in-depth questionnaire before I give them a quote and a proposal). I thought about having them meet my parents but I decided that would be going overboard. :-)

Seriously though, the questionnaires are not about giving them hoops to jump through while I stand back with my hands on my hips deciding if they are worthy. Quite the opposite. These tools were in the works already, but it took a “business romance gone bad” to give me the kick in the butt I needed to finalize them.

Using the questionnaires helps both me and my potential client. They save time and clarify intentions and goals from the beginning. A win-win relationship!

Needless to say, I’m back out there seeking my Soul-Client…and another and another and another. I’m playing the field of course…or at least until my Sugar Client comes along and keeps me busy and satisfied for a very long time! :-)

Christine Green - Social Media and Mobile Marketing Strategist and service provider, Chief Executive Broad at Christine Green Consulting. Follow me on Twitter: @ChristineGreen_ and @MobileMrketing

  • http://www.GrahamLawCollaborative.com Kimberly

    Excellent post, Christine. I’ve been there, giving and giving free services and then (in my case) never getting paid even after repeated assurances the client would make payments. I’ve learned the hard way. I still think it’s ok to give a little free advice or services, sometimes. But now I’m far more clear within myself about what I’m doing and don’t expect payment in those cases. Otherwise, hey, we’re in business here and businesses make money *and* provide services.

  • http://www.christinegreen.com/ Christine Green

    Hi Kimberly,
    Thanks for your comment. It is a tricky balance isn't it?

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